Helen Gold
Returns and Refunds
- To return an item from Mau et toi, you must do so within 14 days of receiving the item.
- We do not accept returns for items that have been worn, washed, damaged or have a mark of wear. Your item must be in the same condition that you received it. It must be also in its original packaging.
- A full refund (except shipping costs associated with the return) will be credited back to your account once the item is received and inspected.
- Mau et toi only refunds items purchased directly from this website Mau et toidesign.com.
Exchange
- We offer exchanges for different colours of the same item if it has the same price.
- The client is responsible for all shipping cost related to the exchange.
Spain and Balears
- We ship for free for all orders above 100 euros.
- Under 100 euros the shipping cost is 4,95 euros.
- Delivery period is 3 to 6 working days.*
- Except Canary Islands, Ceuta and Melilla.*
Rest of Europe
- Shipping cost is 11,95 euros.
- Delivery period is 3 to 10 working days, depending on the country of destination.*
- If applied, customs fees and taxes will be assumed by the customer.
USA
- Shipping cost is 21,95 euros.
- Delivery period is 4 to 10 working days.*
- If applied, customs fees and taxes will be assumed by the customer.
Rest of the world
- Please contact us at contactmoi@mauettoi.com and we will consult with our transporters and will communicate you the shipping conditions, delays and cost as soon as possible.
- If applied, customs fees and taxes will be assumed by the customer.
CONDITIONS
- Your order will be shipped after we receive the full payment.
- No shipment on Saturdays, Sundays and public holidays.
- If the package takes longer tan expected to arrive, please contact us at contactmoi@mauettoi.com
